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Wake Troubleshooting

The gadget says it is not configured​

Open the gadget menu, choose Edit, select a saved filter, add at least one field, and save.

My saved filter is missing​

Confirm that:

  • the filter still exists;
  • it is shared with your Jira account;
  • you can open it in Jira search;
  • your permissions have not changed; and
  • Jira is not temporarily rate-limiting the site.

Wake lists filters visible to the current user.

A field is missing from the picker​

Wake does not offer large fields such as Description, Attachments, Comments, and Worklogs. It also filters fields by schema so only appropriate category and number fields receive group-by or metric controls.

A numeric operation cannot be saved​

At least one categorical field must be marked Group by this field. A grouped result needs a category under which to calculate a sum or average.

The second group-by or another metric is disabled​

The site is operating under Free behavior. Free allows one group-by and one aggregate metric. Paid/trial enables up to two nested dimensions and multiple metrics.

Wake shows only 500 issues​

Free loads stop at 500 issues. The banner explains that tables, totals, and charts use the loaded subset. Upgrade to Paid/trial for paging without the Wake Free cap.

Check the banner and loaded count. Common causes are:

  • Free 500-issue cap;
  • an interrupted or still-running crawl;
  • Jira rate limiting;
  • viewer permissions;
  • a saved filter edited after the gadget was configured; or
  • Jira's approximate count for very large JQL queries.

Loading stopped early​

When partial issues are available, Wake keeps them visible. For a retryable failure, wait briefly and use Resume loading. If no resume action appears, refresh or reopen Edit to validate the filter.

The Chart tab has no category​

Add at least one categorical field in Edit. The Analyzer intentionally limits choices to fields already configured and fetched.

CSV export is unavailable​

CSV export requires Paid/trial behavior and is available from grouped results. If the site should be licensed, ask a Jira site administrator to verify the Marketplace license state.

CSV has fewer rows than the group​

Each generated CSV is capped at 1,000 rows. The export is intentionally truncated above that limit.

Contact support​

Email info@totesoft.com with:

  • Jira site identifier or URL;
  • approximate failure time and time zone;
  • Wake version/environment if known;
  • filter ID, but not full JQL unless requested through an approved channel;
  • loaded and matching issue counts;
  • selected field IDs and grouping/metric setup;
  • browser; and
  • sanitized screenshots.

Do not send passwords, API tokens, full issue exports, confidential JQL, or unnecessary personal data.