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Wake Support

Contact​

Email: info@totesoft.com

Target response times must be approved before they are published as a support commitment. Unless Totesoft signs a separate support agreement, published response targets should be described as goals rather than guaranteed service levels.

Supported topics​

  • installation and adding the gadget;
  • license-state behavior;
  • filter access;
  • field selection;
  • grouping and numeric metrics;
  • Main, Grouped, and Chart behavior;
  • CSV export;
  • rate limits, partial loads, and Resume loading; and
  • confirmed defects in supported releases.

Include with a request​

  • Jira site URL or site identifier;
  • approximate time and time zone;
  • Free, trial, or Paid state if known;
  • filter ID, not confidential JQL;
  • loaded versus matching issue count;
  • selected fields and grouping/metric configuration;
  • browser; and
  • sanitized reproduction steps or screenshots.

Never send passwords, API tokens, full exports, confidential issue text, or unnecessary personal information.