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Espresso Support

Contact​

Email: info@totesoft.com

Suggested initial-response target: acknowledge within three business days. This should be published as a target, not a guaranteed SLA, unless Totesoft approves a binding support commitment.

Supported topics​

  • installation and permission consent;
  • workflow post-function configuration;
  • supported numeric fields and operators;
  • target field updates;
  • Recent runs outcomes;
  • field-context, permission, and rate-limit troubleshooting; and
  • confirmed defects in supported releases.

Include with a request​

  • Jira site identifier;
  • workflow and transition name;
  • test issue key;
  • source and target field IDs;
  • Recent runs outcome code and timestamp;
  • app version/environment if known; and
  • sanitized screenshots.

Do not send source numeric values unless support specifically requests them through an approved secure process. Never send credentials, tokens, or full issue exports.

Security reports​

Use the subject Espresso Security Report. Include affected version, concise reproduction steps, and impact. Do not publicly disclose an unresolved vulnerability or include live customer data.